Martin Newman

The Consumer Champion, The Customer First Group

Branding, Marketing and Communication | Customer Satisfaction, Branding and Advertising, Marketing

Martin Newman


Martin Newman, The Consumer Champion, is a globally renowned authority in Customer Centricity and Customer Experience. With four decades in the consumer-facing sector, he has revolutionized operations for brands like Burberry, Ted Baker, and Harrods, and scaled and sold the ecommerce agency Practicology.

Founder of The Customer First Group and Customer Service Action, Martin authored "100 Practical Ways to Improve Customer Experience" and "The Power of Customer Experience."

A trusted advisor and board member for brands such as The Scout Store and Afterpay, Martin delivers keynotes for top-tier companies like Toyota, Specsavers, Adobe, and Meta. He educates businesses worldwide through his online Mini MBA in Customer Centricity and MBA in a Day workshop.